Shipping
Shipping Information
We currently Ship within Australia Only.
Thank you for choosing Fresh Friday! ✨
We are delighted to offer shipping services exclusively within Australia.
Processing and Dispatch Time: Orders are typically processed and dispatched within 1-2 business days, ensuring you receive your Fresh Friday products promptly.
Shipping Costs
We offer Flat Rate Shipping -
-
Standard Shipping: $4.95
Delivery within 3-7 business days, depending on your location. -
Express Shipping: $8.95
Delivery within 2-4 business days of dispatch.
Free Express Shipping: Enjoy free Express Shipping on all orders over $80 AUD.
All parcels are shipped via Australia Post 💌
Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking details. Keep an eye on your shipment's progress to know when to expect your Fresh Friday goodies! 🧡
Returns Policy: Please note that, as a general policy, we do not accept returns unless the product is faulty. We take pride in delivering quality products, and if there are any issues with your purchase, please contact our customer service team at hello@freshfriday.com.au with details and images of the fault. We'll ensure to address the matter promptly and provide you with a satisfactory resolution.
Can I Change or Cancel my Order once it is placed?
If you need to change or cancel your order please ket us know ASAP after the order is placed and we will try our best to do so before the order is Shipped. Please note that once your tracking number is received it is not possible to change your address or cancel your order.
Refunds: Please note that we do not provide refunds or accept returns due to a change of mind. This includes satisfaction guarantee since everyone's skin is different so results may differ.
Discount Codes:
Please note that only one discount code may be used at a time. One discount code per transaction.
Contact Us: If you have any further questions or concerns regarding shipping or our returns policy, please don't hesitate to contact our customer service team at hello@freshfriday.com.au.
We appreciate your understanding and look forward to providing you with a delightful Fresh Friday experience!
Thank you for choosing Fresh Friday for your beauty and skincare needs! 🍊✨